I have tried several times to post a (positive) review of my Gp at this new site. Although I am unsure about how I feel about the mere existence of the site, I did want to post how good my GP has been. I have had nothing but problems. First I couldn't add my GP. Then he was added but I couldn't post a review - there was some kind of circular link which took me back to the home page without allowing me to review him. I used the contact link - and got the most irritating pro-forma email back which had nothing at all to do with my problem. I replied to that and got an email a week later (today_ to say the problem had been sorted out. So I gave it a final try - and no, I still cannot post a favourable review of my GP; apparently I have posted too many reviews already. Chance would be a fine thing!
I get fairly irritated about websites which don't work - especially as basically as this. Testing is a vital part of development!
Grr.
So, if you want my advice, don't bother with the site (which I am not going to name here - i don't see why I should give it any publicity!) Mind you, it probably works for everyone else!
Showing posts with label rant. Show all posts
Showing posts with label rant. Show all posts
Sunday, 3 August 2008
Tuesday, 18 March 2008
Just...
believe other people aren't ignoring you (you're being over sensitive)
wait and see what happens
teach your best lessons tomorrow
hold parents' evening after school and prove to all the parents you are doing everything possible for their shild
attend the concert after work at E's school (in which she is performing)
complete an assessment on every child you teach and fill it in on the pupil tracking sheet
get all your marking up to date
prepare resources for the training session you are leading on the first day back
solve all the problems with the new virtual learning environment
plan new ICt lessons to cover the new curriculum at KS3
write the development plan for ICT
be the perfect mum
deal with all the flashbacks
Take your medicines like a good girl
Nope, I don't think I can do this right now.
But there doesn't seem to be anyone asking if I can doing it, just telling me I have to.
wait and see what happens
teach your best lessons tomorrow
hold parents' evening after school and prove to all the parents you are doing everything possible for their shild
attend the concert after work at E's school (in which she is performing)
complete an assessment on every child you teach and fill it in on the pupil tracking sheet
get all your marking up to date
prepare resources for the training session you are leading on the first day back
solve all the problems with the new virtual learning environment
plan new ICt lessons to cover the new curriculum at KS3
write the development plan for ICT
be the perfect mum
deal with all the flashbacks
Take your medicines like a good girl
Nope, I don't think I can do this right now.
But there doesn't seem to be anyone asking if I can doing it, just telling me I have to.
Monday, 10 March 2008
Additional BLPT records received...
Thanks to the hard work of the BLPT Information Governance Department, I today received copies of the notes from the Professionals' meeting and the notes from the investigator into my complaint (the third time round!)
The professionals' meeting notes are helpful and generally positive - M provided the negative voice, justifying herself more than supporting me, but all the others at the meeting were very supportive.
The investigator's report includes some very negative statements.
Positively it does include apologies. But, in line with other communications, it criticises me for contacting the Trust repeatedly (ignoring the fact, for example, that my second series of contact was in an effort to get a transfer of care to a different CMHT. Indeed, the investigat0r states his desire to "apologise for the internal machinations and unprofessionalism at times which has caused you unnecessary extra strain and concern. ") Nonetheless, he cites the number of times I contacted the Trust as if this was a fault on my part and unreasonable. It's possible to see it that way, I suppose, if you ignore the reasons (something this Trust is good at doing).
It declares that the letters I received provided "factual answers to issues and concerns" - ignoring the effect on me of the way the answers were presented. It also ignores the fact that several of the "factual" responses were factually inaccurate.
It agrees (hooray!) that M should not ahve been the investigator. It also comments that, "All relevant and non-relevant information has been considered in relation to the issues and concerns at hand, unfortunately there does need to be an acceptance that initially this was not the case" (in the original responses). In other words, the initial responses were not based on a full consideration of the facts.
The most offensive comment, to me, in this report, was the following:
"The investigator does want it noted that on the 18/07/07 at 09:24, the complainant did send an inflammatory email to Maria Guest stating ‘you have previously refused to offer me the support I have sought.’ ‘It is your actions that have caused my mental health to deteriorate’ ‘Your inability to offer me emotional support,’ and ‘I do not wish to hear from you directly again, please. Please do not email me, phone me or write to me.’ These comments are deemed not at all helpful towards trying to resolve the situation of support and in terms of trying to alleviate the situation and find middle ground, completely inappropriate."
OK, so that was the email I sent to M after I had told her previously I did not believe she could offer support. I had told her manager I did not wish for support from her or her team and he had offered that as the only solution. My psychologist had told M's line manager he believed it was in my best intersted to be transferred to another team and the line manager ignored that too. At that point M sent me an email telling me she was able and "willing" to provide support. I was incredibly distressed at this point, having been accused by M of being defamatory and personal. I wasn't trying to resolve the situation, I was trying to escape it, and politely trying to state my wishes had achieved nothing. I don't agree it was inflammatory. I stand by all I said.
Of course, the declaration re discrimination remains that I was not discriminated against because there is no written evidence of such discrimination.
There's a very very interesting observation about CPA. You may remember I tried to get a copy of my CPA while my then care coordinator was absent. The investigator states,
"The Care Plan Approach (CPA) has been a source of tremendous procrastination and confusion, the cause of which appears to be the lack of communication between the Service Provider and the Service-User."
Now, is this meant to suggest that it was my fault I did not receive a Care plan? Or is this a more general statement? In other words, is the claim that I did not get my Care plan because I failed to communicate with BLPT and they with me, or that this is what generally happens? In either case, I had been asking for my CPA for several months. Apparently it was never completed before S went off sick. I don't think that is my case, or down to poor communication; it's down to someone else not doing the job they were supposed to and telling me they had. To try to imply I am to blame says a lot about the investigator.
There's a lot of covering up and deflecting of the real issues (and of real apportioning of blame) here.
How far is someone who is mentally unwell, asking for support and not getting it, to blame for problems perceived as being caused by asking repeatedly for support. Stuff for another post, I think. For now, I'm off for a massage.
Oh, and a breakthrough - I AM angry.
The professionals' meeting notes are helpful and generally positive - M provided the negative voice, justifying herself more than supporting me, but all the others at the meeting were very supportive.
The investigator's report includes some very negative statements.
Positively it does include apologies. But, in line with other communications, it criticises me for contacting the Trust repeatedly (ignoring the fact, for example, that my second series of contact was in an effort to get a transfer of care to a different CMHT. Indeed, the investigat0r states his desire to "apologise for the internal machinations and unprofessionalism at times which has caused you unnecessary extra strain and concern. ") Nonetheless, he cites the number of times I contacted the Trust as if this was a fault on my part and unreasonable. It's possible to see it that way, I suppose, if you ignore the reasons (something this Trust is good at doing).
It declares that the letters I received provided "factual answers to issues and concerns" - ignoring the effect on me of the way the answers were presented. It also ignores the fact that several of the "factual" responses were factually inaccurate.
It agrees (hooray!) that M should not ahve been the investigator. It also comments that, "All relevant and non-relevant information has been considered in relation to the issues and concerns at hand, unfortunately there does need to be an acceptance that initially this was not the case" (in the original responses). In other words, the initial responses were not based on a full consideration of the facts.
The most offensive comment, to me, in this report, was the following:
"The investigator does want it noted that on the 18/07/07 at 09:24, the complainant did send an inflammatory email to Maria Guest stating ‘you have previously refused to offer me the support I have sought.’ ‘It is your actions that have caused my mental health to deteriorate’ ‘Your inability to offer me emotional support,’ and ‘I do not wish to hear from you directly again, please. Please do not email me, phone me or write to me.’ These comments are deemed not at all helpful towards trying to resolve the situation of support and in terms of trying to alleviate the situation and find middle ground, completely inappropriate."
OK, so that was the email I sent to M after I had told her previously I did not believe she could offer support. I had told her manager I did not wish for support from her or her team and he had offered that as the only solution. My psychologist had told M's line manager he believed it was in my best intersted to be transferred to another team and the line manager ignored that too. At that point M sent me an email telling me she was able and "willing" to provide support. I was incredibly distressed at this point, having been accused by M of being defamatory and personal. I wasn't trying to resolve the situation, I was trying to escape it, and politely trying to state my wishes had achieved nothing. I don't agree it was inflammatory. I stand by all I said.
Of course, the declaration re discrimination remains that I was not discriminated against because there is no written evidence of such discrimination.
There's a very very interesting observation about CPA. You may remember I tried to get a copy of my CPA while my then care coordinator was absent. The investigator states,
"The Care Plan Approach (CPA) has been a source of tremendous procrastination and confusion, the cause of which appears to be the lack of communication between the Service Provider and the Service-User."
Now, is this meant to suggest that it was my fault I did not receive a Care plan? Or is this a more general statement? In other words, is the claim that I did not get my Care plan because I failed to communicate with BLPT and they with me, or that this is what generally happens? In either case, I had been asking for my CPA for several months. Apparently it was never completed before S went off sick. I don't think that is my case, or down to poor communication; it's down to someone else not doing the job they were supposed to and telling me they had. To try to imply I am to blame says a lot about the investigator.
There's a lot of covering up and deflecting of the real issues (and of real apportioning of blame) here.
How far is someone who is mentally unwell, asking for support and not getting it, to blame for problems perceived as being caused by asking repeatedly for support. Stuff for another post, I think. For now, I'm off for a massage.
Oh, and a breakthrough - I AM angry.
Monday, 17 December 2007
Don't get it
I've asked so many times for the promises made at the local resolution meeting to be kept. those promises were recorded in the minutes of the meeting which were agreed by all present. They focused on issues which would be investigated by CB and addressed to in her report. 7 of the 9 issues were not addressed. CB has now, it seems, left the Trust so I cannot get clarification from her about why they were not addressed.
I asked the Chief Executive of Bedfordshire and Luton Mental Health and Social Care Partnership Trust to address these issues. In his response (which has still not been sent to me as a hard copy) he ignored them all.
I asked again for clarification and answers. PM has not replied to this request at all.
I asked the Chair of the Trust Board and members of the Trust Board to investigate on my behalf and to try to obtain answers. None of them have responded to this request, though some have acknowledged receiving it.
I don't understand this. It smacks of conspiracy. It smacks of CB being told she was not allowed to address these issues in writing. It's not just accidental. It's not lack of understanding of what I was asking. It's not simple ineptitude. It's a deliberate decision on someone's part to refuse to address these issues. There must be BIG secrets they are trying to hide.
What could those secrets be?
- that service users don't matter ? That's no secret.
- that the policies within blpt (particularly the complaints policy) are not followed? Proven by my experience.
- that directors sign off letters to complainants without reading them? Well, it's either that or back to the first point - it doesn't matter what we write to complainants as long as we don't accept liability.
- that people who have made complaints are discriminated against in their future treatment by certain CMHTs? Proven in my case - denied by BLPT due to lack of written evidence of discrimination against me. Like, yes, sure staff are going to record that they intended to discriminate!
- that BLPT doesn't want to know about how complainants feel about the experience of complaining? Given that they have repeatedly reneged on undertakings to carry out surveys, this is no surprise either.
- that BLPT believes people who are dissatisfied with the way their complaint has been dealt with will not pursue things any further? Come on, folks, let's buck this trend at least.
CB, if you are by any chance aware of this blog (or made aware of it by others), you know my email address - can you explain what has happened? Trust Board Directors - are you prepared to get your hands dirty, to ask the difficult questions on my behalf and to let me know some answers? The Trust Board has been repeatedly criticised for not meeting the needs of its service users, for not involving them in the Board - well, here is a chance to redress the balance somewhat. You all know how to contact me. Please won't one of you show some compassion and do so?
I've asked the following individuals (whose names are all posted publicly as part of BLPT's website) to read these pages and to help. I hope one or more will.
Tracy Abbott; Rehana Begum; Randeep Nahal; Penny Bolam ; Paul Mullin ; Fay Brown ;Elizabeth Sullivan ; Celia Bennett; Cath Broadhead; Bernard Harrison; Abigail Mshelia; Sue Simmons ; Geoff Keats; Debbie Dunning ; Alison Davis; Mahmood Hussain; Bob King; Laura Bierne; Gerry Nolan; Helen Buckingham; Ian Fuller; David Robinson; Neil McArthur; Elaine Horrocks; Bill Gardiner; Harmeen Markar.
Surely someone must have the power and the compassion to intervene?
I asked the Chief Executive of Bedfordshire and Luton Mental Health and Social Care Partnership Trust to address these issues. In his response (which has still not been sent to me as a hard copy) he ignored them all.
I asked again for clarification and answers. PM has not replied to this request at all.
I asked the Chair of the Trust Board and members of the Trust Board to investigate on my behalf and to try to obtain answers. None of them have responded to this request, though some have acknowledged receiving it.
I don't understand this. It smacks of conspiracy. It smacks of CB being told she was not allowed to address these issues in writing. It's not just accidental. It's not lack of understanding of what I was asking. It's not simple ineptitude. It's a deliberate decision on someone's part to refuse to address these issues. There must be BIG secrets they are trying to hide.
What could those secrets be?
- that service users don't matter ? That's no secret.
- that the policies within blpt (particularly the complaints policy) are not followed? Proven by my experience.
- that directors sign off letters to complainants without reading them? Well, it's either that or back to the first point - it doesn't matter what we write to complainants as long as we don't accept liability.
- that people who have made complaints are discriminated against in their future treatment by certain CMHTs? Proven in my case - denied by BLPT due to lack of written evidence of discrimination against me. Like, yes, sure staff are going to record that they intended to discriminate!
- that BLPT doesn't want to know about how complainants feel about the experience of complaining? Given that they have repeatedly reneged on undertakings to carry out surveys, this is no surprise either.
- that BLPT believes people who are dissatisfied with the way their complaint has been dealt with will not pursue things any further? Come on, folks, let's buck this trend at least.
CB, if you are by any chance aware of this blog (or made aware of it by others), you know my email address - can you explain what has happened? Trust Board Directors - are you prepared to get your hands dirty, to ask the difficult questions on my behalf and to let me know some answers? The Trust Board has been repeatedly criticised for not meeting the needs of its service users, for not involving them in the Board - well, here is a chance to redress the balance somewhat. You all know how to contact me. Please won't one of you show some compassion and do so?
I've asked the following individuals (whose names are all posted publicly as part of BLPT's website) to read these pages and to help. I hope one or more will.
Tracy Abbott; Rehana Begum; Randeep Nahal; Penny Bolam ; Paul Mullin ; Fay Brown ;Elizabeth Sullivan ; Celia Bennett; Cath Broadhead; Bernard Harrison; Abigail Mshelia; Sue Simmons ; Geoff Keats; Debbie Dunning ; Alison Davis; Mahmood Hussain; Bob King; Laura Bierne; Gerry Nolan; Helen Buckingham; Ian Fuller; David Robinson; Neil McArthur; Elaine Horrocks; Bill Gardiner; Harmeen Markar.
Surely someone must have the power and the compassion to intervene?
Friday, 13 April 2007
Rant
I'd just like to know why, when I am apparently the one in need of rest and recovery time, am I still the one:
Remembering other people's appointments (and those I haven't reminded for have been forgotten)
Doing, it seems to me, all the housework that gets done (not a huge amount, admittedly)
Tidying up other people's things
Finding other people's lost items (which were buried under their dumped papers, books, old pizza boxes etc)
Trying to solve an increasingly unsolveable insurance claim (none of the three people who we thought had various responsiblities for unforeseen events will cover the rotted window frame)
Organising car repairs and services (which we can't afford)
Worrying about / trying to discuss our money situation
Keeping in touch with those I thought were friends / colleagues / support for me (I've had no phone calls from anyone who knows me in "3D" except for those i have initiated)
I'm trying not to do it, really I am. But if I don't there will be no washing done, no laundry put away, the floor will gradually become covered with the things other people drop and I can't even think about the financial repercussions. Meantime I am struggling with tiredness, greyness, and massive abandonment issues (in therapy sessions if real life wasn't enough).
End of rant.
Remembering other people's appointments (and those I haven't reminded for have been forgotten)
Doing, it seems to me, all the housework that gets done (not a huge amount, admittedly)
Tidying up other people's things
Finding other people's lost items (which were buried under their dumped papers, books, old pizza boxes etc)
Trying to solve an increasingly unsolveable insurance claim (none of the three people who we thought had various responsiblities for unforeseen events will cover the rotted window frame)
Organising car repairs and services (which we can't afford)
Worrying about / trying to discuss our money situation
Keeping in touch with those I thought were friends / colleagues / support for me (I've had no phone calls from anyone who knows me in "3D" except for those i have initiated)
I'm trying not to do it, really I am. But if I don't there will be no washing done, no laundry put away, the floor will gradually become covered with the things other people drop and I can't even think about the financial repercussions. Meantime I am struggling with tiredness, greyness, and massive abandonment issues (in therapy sessions if real life wasn't enough).
End of rant.
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