Dear Dr X
I am giving up on any expectation of support from CMHT and hence will not be keeping my appointment with you on December 4th.
When I saw you last, on 30th October, you suggested that I needed CMHT support due to my increased difficulties. You were the first to inform me that CMHT services in mytown had been reorganised and that the K team, to which I had been allocated, no longer existed. I was very upset when you said that I would now be with BE team, and reminded you of the circumstances which led to my allocation to K CMHT. You said then that you would ensure that I was allocated a care coordinator with BW CMHT.
I wrote to you on November 13th, sending a copy of my letter to you by email, and further copies to the PALS service and to the CEO, stating that I had heard nothing from CMHT. I had no response regarding these concerns.
When I saw my GP on November 19th, she was concerned that I still had no CMHT support and told me that she would fax you to request that such support was allocated. This seems to have triggered a response, because on November 20th I received an email from you stating that you had spoken to the BW team manager and that my case “will be discussed in the team meeting on Tuesday 25th November 2008 and a care coordinator will be allocated.”
To date I have had no contact from the team. My CMHT notes should contain my home phone number (where I have an answer phone), my address, my email address, my work phone number and my mobile phone number, as all of these have been provided to CMHT. None of these methods of contact seem to have been used to try to inform me about the availability of support.
Over the past five weeks I have found things increasingly difficult. Were it not for the support of my GP and my privately funded counselling, I do not know, at times, how I would have coped. BLPT has, once again, failed to provide me with promised, appropriate support at a time when I needed it, when it was promised to me, and when medical professionals recognised that I needed such support. The same happened when I was initially referred to BLPT services, when a previous Care Coordinator decided to cease my care, and when another Care Coordinator was on long term sick leave. The repeated failure to provide this support has reinforced my belief that I am not worth helping and has damaged my willingness to trust.
I have had repeated experiences of being failed by BLPT services, with support disappearing, being withdrawn, or failing to materialise. I do not wish to ignore the support I have received in the past, particularly from DL, S and DB but these experiences have been outweighed by repeated broken promises and failures. I do not understand how it could be that you stated that I urgently needed CHMT support, promised to ensure that CHMT support, and yet I have been left without any CMHT support for a period of over five weeks. Waiting for support to materialise from BLPT has been intensely damaging to me; hence on this occasion I have made the decision to wait no longer.
I am giving up on any expectation of support from CMHT and hence will not be keeping my appointment with you on December 4th.
When I saw you last, on 30th October, you suggested that I needed CMHT support due to my increased difficulties. You were the first to inform me that CMHT services in mytown had been reorganised and that the K team, to which I had been allocated, no longer existed. I was very upset when you said that I would now be with BE team, and reminded you of the circumstances which led to my allocation to K CMHT. You said then that you would ensure that I was allocated a care coordinator with BW CMHT.
I wrote to you on November 13th, sending a copy of my letter to you by email, and further copies to the PALS service and to the CEO, stating that I had heard nothing from CMHT. I had no response regarding these concerns.
When I saw my GP on November 19th, she was concerned that I still had no CMHT support and told me that she would fax you to request that such support was allocated. This seems to have triggered a response, because on November 20th I received an email from you stating that you had spoken to the BW team manager and that my case “will be discussed in the team meeting on Tuesday 25th November 2008 and a care coordinator will be allocated.”
To date I have had no contact from the team. My CMHT notes should contain my home phone number (where I have an answer phone), my address, my email address, my work phone number and my mobile phone number, as all of these have been provided to CMHT. None of these methods of contact seem to have been used to try to inform me about the availability of support.
Over the past five weeks I have found things increasingly difficult. Were it not for the support of my GP and my privately funded counselling, I do not know, at times, how I would have coped. BLPT has, once again, failed to provide me with promised, appropriate support at a time when I needed it, when it was promised to me, and when medical professionals recognised that I needed such support. The same happened when I was initially referred to BLPT services, when a previous Care Coordinator decided to cease my care, and when another Care Coordinator was on long term sick leave. The repeated failure to provide this support has reinforced my belief that I am not worth helping and has damaged my willingness to trust.
I have had repeated experiences of being failed by BLPT services, with support disappearing, being withdrawn, or failing to materialise. I do not wish to ignore the support I have received in the past, particularly from DL, S and DB but these experiences have been outweighed by repeated broken promises and failures. I do not understand how it could be that you stated that I urgently needed CHMT support, promised to ensure that CHMT support, and yet I have been left without any CMHT support for a period of over five weeks. Waiting for support to materialise from BLPT has been intensely damaging to me; hence on this occasion I have made the decision to wait no longer.
