It's now on their site and can be found here.
I looked through it all, and am now looking in more detail at individual sections.
A comment that interested me in the Complaints section:
A complaint received within PoWA services concerned the length of time to find out the results of a blood test, and as a result they will in future advise service users of the process and expected time to receive results.
This reminded me of Mandy's postings regarding her problems obtaining the results of her blood trust (yep, same trust!)
So their solution to the problem of blood test results taking too long is to tell the patient how long the test results will take?
But not to appear to do anything decisive when test results take an inordinately long time to appear (or don't appear at all).
This is a Trust which is concerned about its service user survey results.