I had a reply to my email asking for a copy of the above today. This is the survey which the February Trust Performance Report said was being sent out in February. The same survey which the Board undertook to send out by December 2006, then by December 2007.
Apparently it has not yet been sent out to service users as amendments were requested to the final draft. I'm assured I will get a copy as soon as it has been "finalised".
Looks like December 2008 might be more likely. Or maybe not... I will not have had contact with the complaints or PALS service within the previous 6 months if progress continues at this rate.
Go on, Become a Member of this wonderful Trust (so urges their website), which states among its Principal Objectives:
We aim to exceed the expectations of our Service Users with the quality and responsiveness of our services.
You know it makes sense. Yeah, right.
I stand by my previous cynical views.