Result!

I had an email today from the Trust's Freedom of Information Office. A very helpful and encouraging email. They have sent me the information I requested in terms of the policies I asked for and was refused. They have also sent me a full apology for the fact that I was refused these policies by the Patient Advisory Service, and an assurance that they are investigating why the proper advice was not sought. They are also looking at my other request (for statistical information) and will respond to me regarding that as soon as possible.

To add to that, I have had an email from one of the Trust directors saying that she will be beginning an immediate review of my complaint from the start of the process and, following that, I will be offered a meeting to discuss what has happened and what steps need to be taken.

AND it sounds like my CMHT notes have finally been transferred from my old team to my new one, following my request at the end of last week for that to happen. So at my next meeting with my new CPN, I should be able to look at my notes and see how many errors are in there.

Just to add to the catalogue of errors from BLPT, however, how's this for a method of dealing with complaints:
I make a complaint about M to the Complaints Office.
The Complaints Office appoints an investigating officer to look into my complaint and write a report.
That investigating officer is ... M herself.

Now does that strike any of you as a recipe for making the investigation fair to all parties and demonstrably unbiased?

I'm quite looking forward to that part of their response...