I've been told a "new and improved" complaints policy "is on its way" from Bedfordshire and Luton Partnership Trust since October when I had my local resolution meeting. At that point it was suggested that my opinions would be welcomed, but nothing came of that. Recently I was told it was to be ratified last week and would then be put on the website.
Yesterday I found two versions of the policy online. One here in the Policies section of the site, and the other here in the Support section of the site, linked as "2008" policy but dated October 2007.
Why two versions online at the same time, I wonder? Left and right hand not knowing what each other is doing, maybe?
There's remarkably little difference between them.
Which leaves me wondering why it has taken so long to get it completed and ratified.
It also leaves me wondering what was the point in producing an updated version. Particularly given that the main problem in my experience was that the existing complaints policy wasn't followed by the Complaints Officer or other staff involved in my complaint. I also wonder how said staff could fail to be aware of their policy if they were indeed in the process of updating it.