After requesting a copy of my Complaints File from BLPT, I collected this (at last) from the Delivery Office today. It was certainly generated very promptly and efficiently, and made very interesting reading. It revealed to me much of what was going on behind the scenes, and has left me with a number of unanswered questions.
I've found out that a "Management Plan" was created for me. From my reading of my clinical notes, there is no information in them regarding this. Creation of this was led by someone (M) in whom I have very little trust. I've requested further details.
My "case" was discussed at a "closed" Trust Board meeting, with briefing notes (provided by two people who had never met me). I have asked for copies of the section of the minutes referring to my "case".
The report from the main (director led) investigation into my complaint is missing from my file. I've asked for a copy.
Various people I trust(ed) have given advice I (a) was unaware with and/or (b) disagree with. That calls into some question my trust in them, and is something I need to consider.
An email in the file (probably left there by mistake) refers to the copy of my file being "worked through" with my clinical team to "decide what information should or should not be sent" to me. I'm hoping for clarification as to whether I have received the entire contents of my complaints file.
There are a number of decisions made about what is in my best interests made by people who have had no contact with me.
There are a number of "interesting" and revealing comments made by M within these notes. There appear to be a number of "explanations" as to why I was not provided with support in the absence of my Care Coordinator last summer:
"it is the team's view that C has at her disposal a significant "tool kit" to enable her to move on..."
"we wanted to avoid her becoming over-dependent on mental health services but we recognise that some people may find this process difficult to deal with..."
"this team did not have C as a high priority..."
"C was not a high priority for allocation... I had more urgent cases to allocate."
"C has been provided with enough tools to be able to manage any difficult times."
"BE CMHT currently has
*2 full time qualified staff members are suspended
*2 social care qualified staff vacancies (although I have got 2 locum workers for some of these hours)
*staff on holiday
For example, last week in the afternoons I was the only qualified nurse in the team, on some days when the locum social worker was not at work, the only qualified person in the team."
I wonder which of these was the real / main reason for the lack of provision in my case?
She is also at pains to stress the amount of time she spent providing information to / about me... Could I make similar comments about the amount of time I spend beyond my teaching day doing marking and preparation, I wonder...
And, if I did, would anyone be interested?
And, in a very revealing comment in my opinion, she states,
"This team's decision was overruled [at the time of my orginal complaint regarding the refusal to provide me with any support] and C was given 18 months psychology intervention."
The resentment at this decision seems clear to me... Of course, I'm sure this resentment has no relevance whatsoever to the team's reluctance to provide me with ongoing support.
Anyway, on to the next stage. Various people accuse me in the notes of refusing to see the truth of the matter, of being stuck in my own views of the situation. I could say the same thing about them, particularly in terms of their continuing assertion that they have indeed answered all of my concerns (I am refusing, in their view, to accept this.)