Timestamped 26 November 2007 12:43
"[My PA] or I will be in touch with you tomorrow (probably late afternoon) to let you know how we are progressing."
So, I'm assuming 7.15pm counts as later than "late afternoon"....
Is it reasonable for me to expect, given the above email, that contact should have been made?
And do any of you think that said contact has been made?
"[My PA] or I will be in touch with you tomorrow (probably late afternoon) to let you know how we are progressing."
So, I'm assuming 7.15pm counts as later than "late afternoon"....
Is it reasonable for me to expect, given the above email, that contact should have been made?
And do any of you think that said contact has been made?
3 comments:
what I'm failing to understand is why they keep setting themselves up to fail.Unless they really DON'T have a clock in their building, then they really shouldn't mention deadlines they can't be held to. Perhaps his PA has gone off sick as well now - most of our Trust staff seem to spend more time off sick than on duty. Whatever the reason, please don't let it upset YOU - it's their problem, they are the ones who have 8&&ed it up yet again.
Why make promises they fail to keep? Agree with marcella.. hugs and sighs at their blatent inefficiency and disregard for the people at the end of an e mail...x
it is with a sad hardness of heart that i now automatically/ subconciously read "we may aim to contact you on...but do not get your hopes or expectations up" into any formal response from anyone. We are forced now even to tell clients that "your ta*x cr*dit office/ DWP/ social worker has promised to contact us by no later than...but in our experience this is not going to happen". I get really really stressed by it and then i realise that if i, and my clients learn to just treat them as empty promises in the first place then we'll waste less time and energy giving a damn. i'm sorry love, i think it is an unwinnable battle. on a one to one and on a corporate level people make promises and then can't and/ or don't and or won't deliver on. They are not about to lose 'business', and their puppet masters don't care so why should they? It may not be the way you treat people, or expect to be treated, but this world weary cynic truely believes that it is a given. It is how some people and systems operate and tbh i'm starting to buy in to the culture. Sometimes it's just way too easy to say 'i'll call you back before the end of the day'...it's what people say when theywant to get rid of someone who's bugging them, it's what people say when they want to get rid of someone who they feel guilty about; it's what people say when they have the very best of intentions - but have too many good intentions to fit into one day...And it's what people say when they want to bring some make beleive feel good factor into their day (it feels SO good to make that promise).. keeping it is a whole separate matter.
it is their problem. it's not Ok, we should be able to rely on promises but we can't. hang on in there.
(sorry, that was a bit of a rant, it's been a bad day here too!) hug.
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