Response letter

A whitewash? From BLPT? Surely not?
Well, who'd have thought it!
Who would believe that they don't listen to and learn from complaints?
Who would have believed that they would ignore important issues?
Who would have believed that they prefer to believe there was no discrimination against me because, in my notes, they can find no written evidence of that?
The previous letters they sent me were clearly not a cause for concern, except that they arrived on a Friday evening (for which they apologise). It isn't important that they were signed off by a director when they were insulting to me, factually incorrect, illiterate and did not address points I made. None of that matters.
And clearly, they are now tackling all the issues at root level, because they are rewriting the Complaints Policy to ensure it does not happen again. Oh - wait a moment though - the Complaints Policy they had was not followed in my case, was it. Oh, never mind, I'm sure that a new Complaints Policy will be followed to the letter, in the spirit of openness and honesty on which Bedfordshire and Luton Mental Health Trust prides itself.