Thursday, 12 July 2007

Moving on

I've sent in a complaint and said I wish to have no further contact with this particular manager or her department, with the exception of my CPN if and when she returns from sick leave.

Now I need to move on, to put it behind me. I can hopefully now accept that I am not going to get any support from that direction and stop the fruitless efforts to do so. Then I can deal with the results of the complaint, when they arrive.

Two more days of school this week - today should be quite an easy day. Hopefully the anxiety will be less today than it was yesterday.

8 comments:

sally said...

well done for putting in the complaint. I agree with everything the other Caroline said...she is the health professional, you are the client and you are entitled to a service....e-mails have their place, but they are not a replacement for face to face discussion, and no way to get emotional support! Blogs, on the other hand.....

Kathryn said...

I'm still struggling with the way M decided to go into "poor little me" mode when challenged...hugely unprofessional I'd have said.
Hoping that the fact that you've taken action on this will indeed mean that today is less stressful for you all round.
Blessings x

Disillusioned said...

Thanks both.

Had a further email from M today saying she has never made any accusations against me. I'm ignoring it.

Today was pretty tough still, but a little parcel in the post (thanks, K) was such a boost when I got home.

Fiona Marcella said...

Well done both for putting in the complaint and trying to move on. I tried to post earlier but it didn't work - perhaps that's because my post contained several swear words which summed up how I feel about the so called "services" you have been offered. You have been spared the words, but not the sentiment. They've been unprofessional and inadequate. Here's hoping that tomorrow is kinder to you.

Disillusioned said...

Thank you Marcella.

Couldn't quite believe the latest email.

Now I just wait for the response to the complaint - which will probably be a complete whitewash, but there you go.

Caroline said...

hiya - hope you had a better day today and that you've been able to realz a bit. wish i could say i can't beleive that she's now denying it, but sadly it's all too beleiveable.

i hpe that you can let it wash over you, amd hang in tehre for the formal complaint to be delat with. again, well done for sedning it in - and hug hugs and support from here,
xc

Rainbow dreams said...

Good luck for tomorrow... well done on putting the complaint in...I don't know the official procedure once a complaint has been made but they must have to look at it properly and hopefully make those involved be accountable for their actions / lack of them...
well done again, Katie,x

Disillusioned said...

Thank you, Caroline.

Am trying to hang in there, but (as you will see from today's post) things don't tend to move in this particular complaints department unless the compainant is chasing things through constantly. That (I find) is very detrimental to my mental well-being in itself.

Katie, thank you too. The official line is that complaints will indeed be thoroughly investigated and action taken - this does not necessarily tie in with my past experience, however. Or indeed with my current experience.