tag:blogger.com,1999:blog-1278230860203738799.post4215147629461607992..comments2023-05-30T12:50:56.668+01:00Comments on The rollercoaster of life: Customer careDisillusionedhttp://www.blogger.com/profile/03250678226289036634noreply@blogger.comBlogger6125tag:blogger.com,1999:blog-1278230860203738799.post-61716152646976384542008-09-26T22:39:00.000+01:002008-09-26T22:39:00.000+01:00Yep, you make sure that complaint stands. I've jus...Yep, you make sure that complaint stands. I've just uncovered flagrant, blatant wool-pulling from my PCT also. I mean, do they think I really am that stupid? What arrogant disdain they have for us.<BR/><BR/>My letter in response will be going to a bunch of orgs and to the Plain English campaign with a copy of their convoluted distortions and obfuscations. This is so truly mindbending and it's Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-1278230860203738799.post-4051272529512761272008-09-26T22:07:00.000+01:002008-09-26T22:07:00.000+01:00Well folksI think the Trust has tried to pull the ...Well folks<BR/><BR/>I think the Trust has tried to pull the wool over my eyes too many times.<BR/><BR/>The Complaints Manager asked me if I wanted to drop the complaint having heard the Director's assurances that they had got the blood test results to my GP practice (on several occasions). I said I needed to think about it and also have some written confirmation from the Director of the dates theThat's not my name!https://www.blogger.com/profile/17064348309163649672noreply@blogger.comtag:blogger.com,1999:blog-1278230860203738799.post-33427015564284635552008-09-26T20:34:00.000+01:002008-09-26T20:34:00.000+01:00Disillusioned - most 'local' press is owned by the...Disillusioned - most 'local' press is owned by the same three big conglomerates, most of whose owners are maties of...NuLab. <BR/><BR/>Not much consolation for you though Mandy and c (and me come to that).Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-1278230860203738799.post-78840418876912500242008-09-26T20:29:00.000+01:002008-09-26T20:29:00.000+01:00Mandy - sorry the response is being so delayed for...Mandy - sorry the response is being so delayed for you. Hope you hear something soon. On the BLPT website, there is a press release (in the News section) about the appointment of the interim chief executive. In it, he asks people to email him with suggestions, via the communications team. I have done so - will be interested to see whether (and how) he responds.<BR/><BR/>Deb - indeed! Disillusionedhttps://www.blogger.com/profile/03250678226289036634noreply@blogger.comtag:blogger.com,1999:blog-1278230860203738799.post-32825228776413466922008-09-26T12:55:00.000+01:002008-09-26T12:55:00.000+01:00Only the most gullible believe these self-satisfie...Only the most gullible believe these self-satisfied official reports! <BR/><BR/>I wonder if these managers are entirely delusional! Really, who do they believe they're kidding? Not us, for sure.<BR/><BR/>Cf yesterday's report that complaints against the police are up. The Home Office spinners went to work: they told the press that this was evidence that 'people have confidence in the complaints Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-1278230860203738799.post-26428119005414669672008-09-26T12:45:00.000+01:002008-09-26T12:45:00.000+01:00Hi C"To be fair, it may be that communication...Hi C<BR/><BR/>"To be fair, it may be that communication within the Trust is not all it should be."<BR/><BR/>Well, I am still waiting for the minutes of the meeting with the Director. She said she would get them to me within the week (following the meeting). Granted I have asked for dates that MH staff sent my blood test results to my GP (to be added) but I can see this becoming anotherThat's not my name!https://www.blogger.com/profile/17064348309163649672noreply@blogger.com